Customer Support

AI Robotics are firm believers that excellent customer support is as equally important as purchasing the best Robot welding system.

To complement our sales activity of Panasonic Robots, we have a comprehensive range of aftersales support for all new and existing customers.

New robot welding systems come with a 3-day programming and operation training package as standard as we feel robot teaching is a fundamental requirement, but we also offer stand alone Robot Training for all aspects of Robot Welding.

To enhance our customer support, we offer a range of Robot Cell service packages, onsite Robot Programming, and to complete, a range of technical breakdown support is offered either by phone, online and finally where required onsite to support our customers with Robot Breakdown Support.

In conclusion we are pleased to be able to offer a full and broad range of activities to ensure your robot system is supported to ensure optimum use.


Training Options

UK Onsite Training

AI Robotics have developed a range of standard training packages and an additional range of topics to pick from, allowing our customers total flexibility to create a training agenda to perfectly suit your needs.

Panasonic Training

To enhance our training product range, we are pleased to be able to offer, through our partnership with Panasonic Industrial Europe a full range of Panasonic Robot and Welding training courses to be held at their Technical Centre in Neuss Germany.

Servicing and Service Contracts

Service Contracts

Service contract packages offer a minimum 22-point check to encompass the robot cell in its entirety with a focus on the robot manipulator, robot controller and peripheral equipment. Packages will also include preferential discount for consumables and spares.

Health Check

For customers who do not wish to commit to an annual service contract AI Robotics are also able to offer a simple health check visit to advise any areas of the robot cell that require attention to ensure optimum performance.

Technical Support
Technical support options range from telephone support which we offer free to our customers, onsite breakdown support or our online support where you can contact us with your query.
Robot Programming
Welding Robot programming support is available to enhance your current production programs be it weld quality or cycle time improvement. Creating new robot weld programs or supporting your own robot operators.
To support our customers, we have a full range of after sales support packages to keep your robot system operating at its optimum performance